Uber launches 24/7 phone support for SA drivers, passengers
Uber is today launching a 24/7 phone support for users across South Africa. Passengers and drivers will have a dedicated phone support line, staffed 24 hours a day, seven days a week.
To call, Uber users need to simply tap ‘Help’ in the main menu of the Uber app and select the ‘Call’ option to be connected to Uber’s 24/7 support team.
Riders can also contact the Uber support team through the 24/7 in-app messaging feature or visit help.uber.com for frequently asked questions. Drivers can also visit any of the dedicated support centres across South Africa where specialised staff are available to address any questions on how the Uber app works, such as local onboarding questions or to offer support with their document submissions.
In an emergency, riders should still call 10111 or use the Uber in-app emergency button which connects to Uber’s third-party security providers.
Read the full story on: IOL.