Pursuit on Township Customers Whose Accounts Are in Arrears

13 July 2022

Tshwane To Pursue Township Customers Whose Accounts Are in Arrears #Tshwaneyatima

The City of Tshwane, as part of its revenue collection campaign known as #TshwaneYaTima, is finalizing logistics to vigorously pursue defaulting township customers made up of residential, businesses, Councillors, employees, and government departments whose accounts are in arrears.

Currently, township customers throughout the city’s seven regions, owe Tshwane R7,3 billion.
As of 30 June 2022, Mamelodi and Nellmapius customers had the highest debt of more than R2,1 billion followed by Soshanguve customers who owe the city over R1,1 billion.

Atteridgeville, Lotus Gardens, and Saulsville customers have a combined debt of R713 million.

Babelegi and New Eersterus in Region 2, have an outstanding debt of close to R643 million while customers in Ekangala, Refilwe Ext, Rethabiseng, RiamarPark, and Zithobeni in Region 7 owe the city R527 million.

In Eersterust, near Mamelodi, customers are more than R170 million in arrears. The city is also owed more than R60 million by Olievenhoutbosch-389 and Olievenhoutbos customers.

Ga-Rankuwa, Mabopane, and Winterveldt’s combined figures are the lowest at just over R19 million.

Tshwane would like to encourage customers whose accounts are in arrears to pay their accounts in full and on time, and if they can’t afford it, they should contact customer care to make a payment arrangement to avoid discontinuation of services. Residential customers are required to pay between 10% and 30% while business customers are expected to settle 60% of their debt to avoid disconnection.

The city has between 20 and 30 June 2022, following the resumption of its #TshwaneYaTima revenue collection campaign, managed to permanently remove installation (rip disconnection) to 13 transgressors – eight residential and five business customers – who were also slapped with hefty fines totaling over R1 million for tampering with the city’s infrastructure, over and above their arrears accounts of more than R14 million.

In the period between 01 and 08 July 2022, the city affected 22 more rip disconnections to 11 residential and 11 business transgressors who were also hit with fines totaling R12 million.

Our technicians are now regularly inspecting all the meters that had been disconnected after realizing a criminal pattern by some unscrupulous customers that illegally reconnect their electricity immediately after being disconnected.

Tshwane aims to collect a total of about R17 billion it is owed by government departments, embassies, businesses, entities, and residential customers.

Issued by the Communication, Marketing, and Events Department.