City of Tshwane urges customers to pay
5 August 2020
The unprecedented spread of COVID-19 has had a wide-reaching impact on everyone and the City is aware of the challenges that customers/ residents are facing in honouring their financial obligations to the municipality.
While the City understands theses financial challenges, it still needs to collect revenue to be able to continue providing the much needed services to the community. Towards the end of June 2020, the City introduced an incentive and relief programme aimed at enabling its customers to bring their municipal accounts up to date.
In spite of a bouquet of incentives and a relief programme, the City has endured a low revenue recovery. It is now time to accelerate our Revenue Recovery program to enable us to meet our constitutional obligations to the residents of Tshwane.
In order to avoid Credit Control actions and Debt Collection measures, residents are urged to continue paying for their municipal accounts in full and on time at any approved external pay point or third party. Account holders can also visit the e-Tshwane platform to access their statements or the WhatsApp to get their balance owing. The WhatsApp service chat platform is operational, through registering on WhatsApp allowing the municipality to share, in confidence, and receive information from stakeholders.
Through the WhatsApp service chat, ratepayers are allowed to view and pay their bills via the platform as well as request application forms, access specific links and obtain contact information.
Residents and businesses should save the number 087 153 1001on their phone and WhatsApp the word “Hi” to access this service from the comfort of theirhome or office. The application uses end-to-end encryption to guarantee privacy when engaging with the City.
Those who are experiencing affordability challenges, can make a payment arrangement request by sending an email to creditcontrol@tshwane.gov.za. Terms and conditions apply.
Customers can apply for payment relief through the Incentive and Relief Programme, which is designed to help you manage your municipal account. Find out how by visiting www.tshwane.gov.za
Issued by Communication, Marketing and Events Department.