City of Tshwane completes the electricity meters replacement
14 July 2019
In compliance with the favorable ruling of the North Gauteng High Court dated 23 October 2018, on the matter between the City of Tshwane (CoT) and PEU/TUMS, the City of Tshwane has progressed well with regard to replacement of the PEU/TUMS electricity meters.
The project was successfully unveiled by the Member of Mayoral Committee (MMC) of Utility Services Department (USD), Councillor (Cllr) Abel Tau, on 1 March 2019. The project reached its final stage on the 30th of June 2019 as per the court order, and the PEU/TUMS system has been de-activated effective from the 1st of July 2019. The City has now taken over the management of the electricity metering system previously managed by PEU/TUMS.
“We have successfully managed to replace all PEU/TUMs meters with our own electricity meters. All our customers who fall within the category of Small Power Users (SPUs) will continue on the City’s pre-paid meters while the Large Power Users (LPUs) use the post-paid meters,” said Member of the Mayoral Committee (MMC) responsible for Utility Services Department (USD), Councillor (Cllr) Abel Tau.
The City wants to assure residents that no consumer will lose any balance or credit that was available on their account before the replacement of their PEU/TUMS meters. It should also be emphasized that the cost of replacement of the meters were borne by the City, therefore consumers are will not be billed for their meters’ replacement.
“Like any other project or situation where change is effected, the City experienced various challenges on the PEU/TUMS meter replacement project which were effectively addressed. We will continue to respond and address complaints and/or challenges as and when they are lodged,” assured MMC Tau.
Domestic Consumers (Small Power Users) are able to purchase pre-paid electricity at any of the City’s cashiers or One-stop centers. They can also utilize third party vending such as Pick ‘n Pay, Garages, Spar and Banks.
The process for vending through banks is as follows:
Log-in to the bank app / internet portal.
Choose the buy electricity option.
Enter the amount of electricity to be purchased.
Enter the electricity meter number.
Enter the cell phone number where the voucher must be sent to.
The 20-digit voucher will be issued and sent to the cell number provided.
All Large Power Users (Businesses, Schools etc) will receive the billing statement from the City.
For enquiries, customers can contact the City’s Customer Contact Center on:
012 358 9999
012 358 2111 / 012 427 2111 (Emergency Numbers)
Customercare@tshwane.gov.za Customercare@tshwane.gov.za (On the City’s website)
www.tshwane.gov.za http://www.tshwane.gov.za
The City would like to thank consumers for the support and co-operation during the project implementation. Furthermore, the City would like to apologise to consumers for the inconvenienced caused during the PEU/TUMS electricity meter replacement project.
Issued by Communication, Marketing and Events Department.