Whatever you do, don’t forget to buy local!
We’ve been living off solar power backed by up by a generator of which, over the last 15 years, various brands have been bought from different suppliers. One of the more recent purchases was from one of the big retailers in Knysna, with a great two-year guarantee.
Problem comes when something goes wrong – which invariably it does – and one wants to make use of this great guarantee.
Firstly, you have to get it back to the supplier, which is a schlep when you live in a neighbouring town. Then it takes a month, easily, before you get any response, during which time you need to either rent or buy another genie.
Imagine my surprise when walking into our local Build It in Plett Industria and, for basically the same price, finding a similar unit on their floor.
I bought it without blinking and had great use of it. Of course, as luck would have it, the genie’s first little hiccup happened mid-season with a house full of guests.
I took it in and explained my situation to Marvin, the sales consultant. He then referred me to one of the owners, Stan. I impressed on Stan that I couldn’t really do without the generator during this busy time.
To my great delight, I was phoned within 24 hours to come and collect my brand-new unit at no cost – proof again that it pays to buy local.
I thank the Plett Build It staff and owners for great service when I needed it most.
Gerhard van Huyssteen, by email
Source: CXpress