Report Water leaks immediately
The Overstrand Municipality has made an appeal to all consumers to report suspected water leaks immediately.
Exceptionally high water bills can usually be ascribed to one of the following: incorrect meter readings, faulty meters, leaks and sprinkler systems.
Should you suspect your meter reading is incorrect, you may ask your nearest municipal office to verify the readings against our financial records and request a copy of photographs taken of the meter readings over the past three months.
In cases where consumers suspect that the meter itself may be faulty, we will first have to rule out the possibility of any leakages — either on the side of the water meter the consumer is responsible for or on the side the municipality is responsible for.
According to Section 6.8.1 of Overstrand’s Customer Care, Credit Control and Debt Collection Policy, if the leakage is on the consumer’s side of the meter, he or she will be responsible for paying all outstanding fees and for repairing the leak.
Overstrand does offer customer assistance programmes to those consumers who have inadvertently experienced severe water losses. For details on the terms and conditions of these programmes please contact your nearest municipal office or visit the website at www.overstrand.gov.za. Click on the “Documents/Policies” tab and download the full Customer Care, Credit Control and Debt Collection Policy.
To prevent unnecessary wastage and expenses of this nature, it is advisable to fix all leaking fittings, to turn off the mains whenever you are planning on being absent from the premises.
Tampering with any municipal meter is a criminal offence liable to hefty fines and the immediate suspension of all municipal services.