City of Cape Town Useful Contacts
GENERAL & ACCOUNT ENQUIRIES (Service delivery queries, complaints and accounts) |
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Telephone: | 0860 103 089 |
Telephone: (overseas callers) | +27 21 401 4701 |
Fax: | 0860 103 090 |
E-mail: (General enquiries) | Contact.Us@capetown.gov.za |
E-mail: (Account enquiries) | accounts@capetown.gov.za |
Cash and enquiry offices: | Click here |
ALCOHOL & DRUG 24/7 HELPLINE |
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Telephone: | 0800 HELP 4 U 0800 435 748 |
COUNCILLORS |
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Website: | www.capetown.gov.za/council |
CABLE THEFT |
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Telephone: | 0800 222 771 |
Fax: | 021 400 5910 |
CITY MANAGEMENT (City Manager and Executive Directors) |
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Website: | www.capetown.gov.za/en/management |
DISASTER RISK MANAGEMENT CENTRE (Enquiries: All hours) |
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Telephone (All hours): | 080 911 4357 |
Telephone (international callers): | +27 21 597 6000 |
Fax: | 086 576 1776 |
Fax: | 086 576 1775 (for information and advice) |
E-mail: | disaster@capetown.gov.za |
Website: | http://www.capetown.gov.za/en/DRM/ |
ELECTRICITY SERVICES (General, prepaid, loadshedding and faults) |
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Postal address: | PO Box 82, Cape Town, 8000 |
Faults Telephone: SMS: Email: Eskom supply areas: |
0860 103 089 31220 power@capetown.gov.za 0860 037 566 |
Telephone (Accounts): | 0860 103 089 |
E-mail (General enquiries): | electricity@capetown.gov.za |
Website: | www.capetown.gov.za/en/electricity |
Buy electricity online: | www.energy.co.za (Syntel) www.ipay.co.za (Itron) www.ibuy.co.za (RMT) |
EMERGENCY (When life or property is endangered by fire, accidents and natural disasters etc) |
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Telephone: | 107 |
Telephone from mobile: | 021 480 7700 |
Telephone from mobile: | 112 (toll free) |
Website: | http://www.capetown.gov.za/en/emergencyservices/ |
EVENTS APPLICATIONS AND PERMITS |
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Telephone: | 021 417 4035/ 021 417 4036/ 021 417 4034 |
Fax: | 086 576 1933 |
E-mail: | events.permit@capetown.gov.za |
FILM SHOOTS & PERMITS |
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General: | 021 417 4025 |
Stills/Micro-shoots: | 021 417 0599 |
Commercials/Features: | 021 417 0645 |
Accounts: | 021 417 4029 |
Fax: | 086 576 1933 |
E-mail: Website: |
film.permit@capetown.gov.za Online Film Location Booking System |
Website: | www.capetown.gov.za/en/ehd/Pages/Filmingpermits.aspx |
Online booking: | Online Film Location Booking System |
FRAUD HOTLINE |
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Telephone: | 0800 323 130 |
INVESTMENT & TRADE PROMOTION
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Telephone: | 021 487 8600 |
E-mail: | info@wesgro.co.za |
Website: | www.wesgro.co.za |
LAND INVASION (Squatter control) |
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Telephone: | 0800 225 669 |
THE MAYOR’S OFFICE |
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Postal address: | Private Bag X9181, Cape Town, 8001 |
Telephone: | 021 400 1300 |
Fax: | 021 400 1313 |
E-mail: | mayor.mayor@capetown.gov.za |
MOTOR VEHICLE REGISTRATIONS |
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Telephone: | 0860 103 089 |
Fax: | 021 419 1676 |
E-mail: | accounts@capetown.gov.za |
OMBUDSMAN |
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Telephone: | 021 400 5486/7 |
Fax: | 021 400 5952 |
E-mail: | ombudsdirect@capetown.gov.za |
PUBLIC TRANSPORT |
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Telephone (Information): | 0800 656 463 |
Telephone (Dial-a-ride – for disabled people): | 0800 600 895 |
ROADS AND STORMWATER
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Telephone: | 0860 103 089 |
Postal address: | PO Box X1694, Cape Town, 8000 |
E-mail: | watertoc@capetown.gov.za |
SOLID WASTE (Illegal dumping, wheelie bins, cleansing, extra cleaning) |
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Postal address: | PO Box 298, Cape Town, 8000 |
Telephone: | 0860 103 089 |
Fax: | 0860 103 090/021 400 4302 |
E-mail: | wastewise@capetown.gov.za |
Website: | www.capetown.gov.za/solidwaste |
TENDERS |
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Telephone: | 021 400 2405/2505 |
Fax: | 021 419 7659 |
E-mail: | tenders@capetown.gov.za |
Website: | New tenders list |
TRAFFIC FINES |
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Telephone: | 0860 103 089 |
Fax: | 021 406 8734 |
Website: | www.paycity.co.za |
METRO POLICE & TRAFFIC |
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Telephone: | 0860 765 423 |
TRAFFIC SIGNAL FAULTS (All hours) |
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Telephone: | 0860 00 19 48 |
WATER & SANITATION (Emergencies such as leaks, burst pipes, sewer defects/blockages and complaints e.g. low water pressure and water wastage) |
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Telephone (Account & consumption) queries: | 0860 103 089 |
SMS: | 31373 |
Fax: | 021 957 4726 |
E-mail: | watertoc@capetown.gov.za |
Website: | www.capetown.gov.za/en/water |
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