The City’s Indigent Grants

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Residents, businesses and non-profit organisations (NPOs) can apply for an indigent grant with the City to help pay their rates, service charges or City housing rental payments.

The City’s indigent grant

The grant forms part of our Credit Control and Debt Collection Policy and was designed to assist struggling individuals, pensioners, businesses, people with disabilities, sports clubs, and non-profit organisations (NPOs) to continue to receive their basic City services such as water and refuse collection.

Depending on your circumstances, and if you qualify, you could receive for a 100% rebate (repayment) on your property rate, or may receive an additional 4 500 litres of free water per month and free refuse collection. If you rent a home from the City, and are struggling to make your monthly rental payments, our indigent grant could help you cover part of the costs.

Who qualifies for support?

You will need to meet a number of criteria to be considered when applying for indigent support. These may be based on:

your monthly salary;
your employment status;
whether you are a full-time occupant of your home; or
whether you are a senior citizen or a person with a disability.

To find out whether you qualify for an indigent grant, please read our Indigent Benefits and Rates Rebate Pamphlet (English I Afrikaans I isiXhosa). For housing-related grant questions, you can consult our Housing Grant Leafletor see our application guide below.