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Jobs
Jobs | Marketing & PR | Sales & Customer Service

JOB TITLE: Telesales & Marketing consultant

JOB TITLE THIS POSITION REPORTS TO: Supervisor/Team leader

DIRECT REPORTS: None

BRIEF DESCRIPTION OF JOB PURPOSE:

Job description & duties
Telesales, representatives also known as telemarketing, they work as part of a sales team. They contact customers directly by telephone to make sales or support field sales representatives by setting appointments or qualifying prospects. An effective telesales representative builds repeat sales through strong customer relationships by focusing on customers’ wants and needs, rather than using high-pressure sales techniques.
Products are sold to other businesses and to the public primarily by calling potential customers on the telephone. Telesales representatives point out the attractive features and convince the potential customer to purchase it.

Lead Generation
Lead generation is an important activity that influences the success of both the telesales team and the field sales team. Telesales representatives contact prospects who have responded to an advertising or direct marketing campaign. The reps ask the prospects qualifying questions about their interest in a product to determine how likely they are to buy. They pass the qualified leads to field sales representatives or to other members of the telesales team to follow up. This increases the numbers of quality sales leads and enables sales representatives to focus on selling.
A database of lead generation are maintained at all times, and the same moves into various categories, active, potential, etc.

Direct Sales
Telesales representatives contact existing customers and new prospects to attempt to sell products or services. They use a existing and dynamic database to identify customers who have bought a product in the past or prospects whose profiles indicate that they are likely to buy. The reps may use a script to ask their contacts qualifying questions and to present the features and benefits of the product. They also use a script that provides answers to common objections that contacts might raise. Using a telesales team to sell directly to customers can increase sales and reduce the cost of sales, compared with the equivalent cost of a field sales team.

Order Processing Pastel
Sales managers may also use their telesales team to handle repeat orders of low-value products from existing customers. This can reduce the time a field sales team spends on repeat business, giving them more time to concentrate on developing new business. Telesales representatives can offer customers additional products or services when they call to place orders. They use scripts that include prompts on relevant products or services. Cross-selling increases sales and profits, in addition to improving the productivity of telesales representatives.

Customer Service
Telesales representatives carry out important customer service duties. They call customers to check their details and update contact records. They also let customers know about new products or promotions that are relevant to their needs or preferences. If customers have queries about delivery or product quality, telesales deal with the inquiries. They may also contact customers after a sale to check that they are satisfied with their purchase. Customer service calls help to improve customer relationships and increase customer retention.

e- Marketing
Internet Marketing, getting the word out about the company, its products and services, via the World Wide Web. They oversee the creation of websites, email newsletters and text alerts, putting a positive spin on what their company has to offer. They keep an eye on trends and the competition, developing logos and company mottos through the use of graphics and HTML-generated designs. Internet marketing coordinators must know their demographic and on which sites to place banner advertising, as well as have a thorough understanding of Search Engine Optimization (SEO) and Search Engine Marketing (SEM).

QUALIFICATIONS, EXPERIENCE, COMPETENCIES:

Qualifications and Experience:
Grade 12 or suitable qualified by experience with a minimum of 2-3 years experience in a telesales environment

Skills:
• Good verbal and written communication skills
• Negotiation skills
• Computer literacy
• Ability to work independently or as part of a team
• Knowledge of products
• Knowledge of systems and processes

Competencies:
• Creative
• Innovative
• Has integrity
• Persistent
• Persuasive
• Assertive
• Customer-centric
• Influential
• Pressure-resilient
• Self-motivated

KEY RESPONSIBILITIES:

1. Consumer/client liaison
2. Achievement of sales targets

MAIN ACTIVITIES OF THIS ROLE:

• Meet the agreed level of contact with existing accounts as maybe necessary to maintain/increase levels of business activity
• Achieve agreed levels of cold calling activity to increase volume/revenue streams
• Identify sales opportunities and effectively present key features and benefits of
• product(s) to secure new business
• Keep abreast of competitor activity
• Constantly seek out new revenue generating opportunities to ensure that company targets are met
• Ensure the customers/clients care policies are adhered to at all times
• Ensure all customer/client details are fully completed, including marketing information
• Ensure pre-payments (where applicable) are processed within appropriate deadlines
• Actively work towards the company values
Ensure quarterly objectives, as agreed with the line manager, are met
account manager/sales person- typical job description duties

The account manager or sales-person job has many variations. These are the typical responsibilities of a modern office-based or field-based salesperson. This list is probably too long for a normal job description – it includes similar variations of individual responsibilities which you can select as appropriate.
1. Plan and prioritise personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales – especially managing personal time and productivity.
2. Plan and manage personal business portfolio/territory/business according to an agreed market development strategy.
3. Manage product/service mix, pricing and margins according to agreed aims.
4. Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer and satisfaction.
5. Use customer and prospect contact activities tools and systems, and update relevant information held in these systems.
6. Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g., product launches, promotions, advertising, exhibitions and telemarketing.
7. Respond to and follow up sales enquiries using appropriate methods.
8. Monitor and report on market and competitor activities and provide relevant reports and information.
9. Record, analyse, report and administer according to systems and requirements.
10. Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
11. Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.
12. Attend training and to develop relevant knowledge, techniques and skills.
• Adhere to health and safety policy, and other requirements relating to care of equipment

To Apply: email ernest@eurosquare.co.za