History of Flag A Cab
Flag A Cab is the premier taxi service covering all of the Western Cape, providing 24 hour local dispatch cab. Flag A Cab is a wholly owned ‘black’ organization, black as per the definition of the Broad Based Black Economic Act, which has been successfully running for the past 15 years.
Flag A Cab stems from a family business, which was passed down through generations.
Originally founded by Mr Ismail Ebrahim and then passed on to his son Mr Nazeem Ebrahim, and now managed by his grandchildren:
The Finance Department – Zaheer Ebrahim
Administration Department – Roeghshana Ebrahim
Logistics and Operations Department – Riyaaz Ebrahim
Preserve our heritage and maintain our position as a top cab taxi company in Cape Town. Our mission is to attract and retain customers by providing the best in Class Taxi Services and fostering a disciplined culture of safety, service, and trust.
To deliver a first class public service by ensuring that the services we deliver meet the needs of all our customers and are of the highest standards which are;
- Good quality
- Good value
- Effective
- Efficiently managed
- A fleet of taxis that is capable of adopting to changing needs
- Designed to meet the needs of all people
- Customer-centered involving listening to our customers complaints and comments
- Provide a sensitive response to their needs and a rapid response to their complaints
- Customer calls will be handled by well trained knowledgeable staff.
- We will also commit and continue to enhance our environmental issues.
Safety:
From day one, safety has been the highest priority at Flag A Cab. Safety for our employees, customers and motoring public will always remain our primary focus in all the policies, procedures and programs that govern our business. All our vehicles include Global Positioning Systems (GPS), for real time tracking, billing and location assistance. Computer aided dispatch in each of our units improves response times and gets you where you are going on time, every time. Each of our drivers is professionally trained, ensuring the highest quality customer service. Flag A Cab drivers are also rigorously screened, including drug and alcohol screening and undergo an extensive background investigation, to ensure your safety at all time.
Respect:
Treat others with the same personal and professional consideration we expect for ourselves. Our clients and staff are treated as extended family.
Transport services:
- Safari tours
- Township tours
- Wine route
- Cape of Good Hope
- Garden route
- Shark cage diving
- Airport transfers
- Hotel transfers
- VIP transfers
- Group transport
- Convention or large group shuttle service
- Sporting events
- Concerts
- School functions and events
- Church groups
- Corporate events
- Company parties
- Local and long distance tours
A Few Of Our Regular Clients:
- Dolphin Beach Hotel
- Walden Guest House
- Centurion Hotel
- St Georges Hotel
- Conifer Cape Guest House
- Strand towers hotel
- Fountain hotel
- Lady Hamilton hotel
- Cape manor premier hotel
- Mana Bay guest house
- Hotel 303
- Cape Sun
- New Talbagh Hotel
Luxury cab features:
Our luxury fleet consists of:
C Class Mercedes Benz, Avanza (7 seater), Quantum (14 seater) and Toyota Tazz (4 seater)
- Comfort
- Air conditioned (except Toyota Tazz)
- Secure luggage in trailers
- Unbeatable safety track record and safe travelling
- Discounts for students, senior citizens, families and children
Whether looking for a cab service to ferry you to and from Cape Town International Airport, or simply a comfortable ride back to your hotel, Flag A Cab will deliver you promptly, safe and sound. Flag A Cab is the best choice for fast and affordable taxi service.
Building on a rich tradition of customer service, We offer customers the newest, most reliable fleet in the Western Cape. Flag A Cab is striving for 100% accuracy, a proven industry leader with over 15 years of customer service and management experience.
Our taxis are on call 24 hours a day all year round. What this entails is highly effective rotation of reliable drivers and command centre staff. Operating in Cape Town, one of the most desirable cities in the world, not just from a tourism aspect, but also growing as a corporate hub, constitutes a high volume of people requiring transportation on a constant basis.
Through reliable internal systems, mapping our routes, we guarantee that our passengers get safely to their respective destinations on time every time.
Given the reality that FLAG A CAB’s service has been in existence for 15 years, we are still a fairly small establishment. This however does not inhibit our potential to render a world class services to all our passengers regardless of race, gender or creed.
We still insist on taking our drivers on a Defensive Driving course as well as First Aid classes, which does not only further empower our drivers but gives all our passengers the assurance that getting into a Flag A Cab guarantees not only privacy and exclusivity, but is in line with our primal motto of “guaranteeing safety all the time”.
As part of a proposed Driver Empowerment programme, we intend providing an easy-to-use technology platform that would assist with such things as route management, fuel costs and vehicle tracking for both security and mileage. This is important for two reasons: Firstly, installing a computer-based log-in system at the depot means drivers only have to log in when their business day commences, meaning there is improved efficiency. Secondly, there is a sense of participation on the part of the drivers themselves.
FLAG A CAB will always maintain a competitive advantage as we not only aim to please, but we are responsible with the lives of each passenger, by monitoring that our drivers adhere at all times to the rules of our South African roads.
Value added service:
- A background check of the driver of each vehicle
- FLAG A CAB’s Tax Compliance
- The Vehicle insurance
- The vehicle information
- The roadworthiness and operational capacity of the vehicles
FLAG A CAB’s main objective is to have satisfied clients; for this reason our diverse team of drivers can speak the following languages:
- Japanese
- English
- Afrikaans
- French
- Portuguese
- As well as most African languages
- This has been accomplished by our customer service commitment and willingness to be flexible in customizing transportation services to meet our guest’s needs. As the first recommendation of Hotels, area businesses, the Visitor Centre and past guests, Flag A Cab believes that we are an important a cog in the wheel of overall services provided to our guests. Our goal is to see visitors leave Cape Town having had a great vacation experience.
- Given the opportunity to provide transportation services for your Corporate Shuttle, Wedding, Sporting/Concert Event, Wine or Micro Pub Tours, Bachelor/Bachelorette, Birthday, or Anniversary Party, Airport Shuttle or Taxi Shuttle, we’ll redefine Safe, Enjoyable, Reliable, Affordable, Compliant, and Courteous Shuttle, Tour, and Private Transportation services for you and your guests.
- Let us demonstrate our commitment to your continued success in the travelling business, and of course, the enhancement of a more positive image of the Western Cape Transport Service.
Our service is designed with a personal approach in order to give our clients a unique and special experience. We specialize in Private Shuttling, Adventure Tours, Eco Tourism and cultural exchanges.
Our goal is to go beyond the expectations of our customers. If it’s possible, we can organize it for you!!