On fire victims and their insurance companies – a good luck tale
It is heartening to know that there are indeed good news stories about the interaction between insurance companies and fire victims -CANDICE LUDICK shares one such a case
The June blaze that swept through the Route leaving chaos in its wake also left many (ire victims destitute due to insufficient insurance cover.
Margaret Rose McPherson of Evolve Hair Studio in Plett was one of the lucky ones. Despite the fact that her homestead burned to the ground, she has been supported by her insurer through the most trying of circumstances.
According to Margaret Rose, Outsurance truly has gone the extra mile; its assessor was the consummate professional and treated her with utmost respect throughout the process.
Losing your worldly belongings to a fire of this magnitude is a severely trying experience, akin to a bereavement. Margaret suffered thus, as one of her beloved hounds was too old and frail to survive the fire and consequent displacement. She lost not only her home but also her companion, Cleo.
Fortunately, due to the insurers’ professionalism, her claim has been settled and her temporary rental accommodation paid for while reconstruction takes place. Outsurance also gave her a bonus in the form of funding for a spa pamper session, so Margaret could de-stress after her traumatic ordeal.
“To Margaret Rose McPherson, whose home along with all the other unique buildings on her property were totally destroyed, we really appreciate your recognition.
“We are so glad that we were there when you needed us most,” read accompanying correspondence from Outsurance agent Natasha Kawulesar.
“We all know that the fires caused devastation, trauma, and suffering to many people. A catastrophe of this nature is such an emotional experience and there is the additional financial impact of the event. We wanted to make our clients’ claims experience seamless and to have them on the road to recovery as soon as possible.
“We are thrilled that we managed to do just that for most of our clients. This is the perfect opportunity to thank our clients for all their positive feedback and kind words,” she concluded.
Margaret Rose has decided to enjoy every precious moment in life from here on. She will spend her days rebuilding her home and will be hairdressing on Tuesdays, Fridays, and Saturdays by appointment only.
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